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Managed Services
Our managed services program provides you the flexibility to smart-source
any aspect of your IT operations. We can be your entire IT department
or we can provide only those specialized services and expertise
you need to augment your current staff.
Benefits of Managed Services
- Improve computer network, reliability and uptime
- Resolve IT issues quicker
- Ensure proper security measures are in place
- Reduce operational costs
- Reduce management overhead
- Less time on IT; more time on your business
System Administration
With our advanced remote monitoring technologies, our technicians
watch every aspect of your computer network in a real-time environment.
They provide the latest patch releases and keep your system tuned
for optimum performance.
We know when things aren’t working right even before problems
occur. Preemptive corrective action keeps your system running without
unplanned downtime.
Support Services
Our Remote Support Manager, using secure connections, allows our
technicians to do performance management and conduct maintenance
and repair without interrupting your users. This way your productivity
remains at its highest level. If needed, our technicians can even
take control over your servers or PCs and work with your user in
chat mode.
Our Help Desk provides a closed-loop process for issue tracking
and resolution. Your staff can easily issue trouble tickets and
communicate directly with our technicians. If an issue can not be
resolved remotely, our Help Desk can dispatch a specialist for on-site
maintenance or repair.
Remote Support Manager
- Comprehensive and proactive real-time support
- Troubleshooting and remediation with no user disruption
- Save time and money through faster issue resolution
- Automated deployment saves rollout costs
Business Continuity
Our managed services program helps you avoid the unexpected by improving
the reliability of your computer network. But if things were to
go really wrong, you need that extra safety net. That’s where
system and data backups come to play an important part.
Remote technologies are used to ensure that backups are performed
on scheduled and completed properly. We can go farther however,
by providing off-site data storage in a secure environment. We can
even provide hardware to give you a comprehensive disaster recovery
solution.
Security Protection
Extensive security monitoring keeps a watchful eye for any vulnerability
to intruders and unauthorized activities on your computer network.
Spyware detection and removal is an on-going activity. Anti-virus
software is audited and kept up-to-date.
Physical security using RFID technologies can be used to ensure
the safekeeping of your computer network. Configuration and maintenance
of security firewalls and Virtual Private Networks (VPN) is used
to keep your network secure.
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