HPC – High Performance Computers and Visualization Systems – More than just hardware Maintenance Support!

When it comes to maintenance support for HPC and Visualization Systems we feel you need more than a break-fix partner. AvarSYS provides all encompassing services and support with 18 years of proven HPC and Visualization experience.

AvarSYS SmartSourcing Support combines HPC Application & System Tuning with Managed Services and X-Party Maintenance, which truly gives proactive services from one point of contact. Our clients enjoy less confusion, downtime and lower costs.

Yes	No
		Comprehensive maintenance programs Provide options for coverage and program types including on-site, scheduled, depot, parts-care, on-site spares and more.
		HPC expertise Experience with hardware and HPC software environments including configuration, integration, and tuning for application optimization.
		Remote monitoring and support Ability to monitor HPC configurations, OS and Database Administration to proactively provide administrative support and remediation.
		Consulting services Provide a wide array of HPC consulting services for analysis, planning, and implementation to meet complex HPC requirements.
		Technology refresh Ability to provide open technology choices based on application requirements rather than what hardware vendors dictate.
		Migration services Ability to map current-state HPC environments to a future-state environment and deliver technical resources for implementation.
		Asset recovery Programs to reclaim and market excess or out-of-date HPC systems to maximize the return on initial investments.
		Vendor management The single point-of-contact for all HPC related issues to lower administrative overhead and speed issue resolution.
AvarSYS SmartSourcingTM

Enterprise, HPC and Visualization –
Hardware Maintenance Service Levels:

X-party^SM Maintenance & Support plans vary based on the equipment, availability requirements and facility location. We have plans to accommodate any budget requirements. If you need technicians with government security clearances, we can provide those upon request.

Our support offerings include:

Get on-hand support for mission-critical systems to keep them continuously running. Our ImmediateCare program gives you the ability to diagnose and fix problems right away, backed by 7 x 24 x 365 technical support and on-site emergency service.

Four-hour target response time from the time of dispatch for onsite help from a trained service professional Monday-Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays.

Onsite help from a trained service professional Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding nationally recognized holidays.

If you have the technical expertise in house to handle maintenance issues, you can contract with us to supply parts and components.

Telephone support may be purchased in 5, 10 or 50-hour increments, on two different plans:

1. If you need 24-hour technical support for critical systems, our international offices provide 7 x 24 x 365 telephone support worldwide.
   
2. For less critical support, our Technical Phone Support Center provides assistance during the business hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time (U.S.), excluding nationally recognized U.S. holidays.
   Contact us to see which maintenance plan best fits your organization.

Contact us to see which maintenance plan best fits your organization.

X-PartySM Maintenance & Support Features	ImmediateCare	CompleteCare Plus	CompleteCare	PartsCare	TelephoneCare
KnowledgeCare Technical Knowledge Base		(optional)	(optional)	(optional)	(optional)
On-site technical support				N/A	N/A
On-site Response Time	Less than 24 Hours	4 Hours	Next day	N/A	N/A
Telephone technical support
Help Desk
On-site Spares (PartsCare)		(optional)	(optional)		(optional)
Post-incident reports
Site activity logs
On-site account reviews	Monthly	Semi-annual	Yearly	N/A	Yearly
Coverage hours	7 x 24 x 365	8am-5pm, M-F	5 x 24	Varies	7 x 24 x 365 or 9am-6pm ET, M-F
Telephone Technical Support coverage	7 x 24 x 365	9am-6pm ET, M-F	9am-6pm ET, M-F	Varies	7 x 24 x 365 or 9am-6pm ET, M-F

Contact Sales at +1.404/343.2490 or sales@avarsys.com.